We unconditionally guarantee our seeds and non-seed products for 30 days from point of purchase. We do not accept returns of seeds or any other products for any reason after 30 days. Non-seed products must include all parts and original packaging to qualify for returns.
Please follow these steps to initiate a return:
If your seeds fail to germinate based on its unique requirements, or you are having issues with other products, please contact us immediately so we may be of assistance to you and attempt to resolve the issue without a return. We have experienced growers on staff that can help you with trouble shooting. We ask that you have the lot number that is on the seed label attached to your bag of seed on hand when you call.
Contact our customer service department within 30 days for authorization for returns. We do not accept any returns unless they are authorized by our customer service team. You can contact customer service by phone during regular business hours, or by email.
Customer service will provide you with all the necessary instructions and details for returning products. Returns must be received by us within 2 weeks from the date of the return authorization. Returns received by us after 2 weeks are not subject to refund. As an example, if you contact us on the 29th day to authorize a return, your products are eligible for return, and you will have an additional 2 weeks to make sure we receive the product.
We offer two options for refunds. There are no exceptions.
In-Store Credit Refunds – When you return authorized product and opt for in-store credit, we will give you 100% of the value of your returned product and we will pay for return shipping. Credit will be applied to your online account in the form of rewards points.
Cash Refunds – When you return authorized product and opt for a cash refund, we deduct a 10% restocking fee, and you must arrange and pay for return shipping. Please allow up to 2 weeks from the time we receive your return for your instore credit or cash refund to be processed. We make every effort to provide the refund sooner but depending on circumstance can take up to two weeks. In the case of refunds to credit cards it may take several business days before you receive the refund posted back to your credit card account. It is our store policy to refund to the original method of payment. Please note that we do not pay return shipping on international orders.
All returns must have an RA Number provided by customer service printed clearly on the outside of the box.
All returns must be shipped to:
Attn: Returns Department
140 N Harvard Ave
Claremont, CA 91711
Please Note: All returns MUST BE AUTHORIZED and must follow the directions you receive from customer service with your authorization. Please do not ship returns to our warehouse without first obtaining a return authorization and instruction from customer service. Returns sent without prior authorization are not eligible for refunds.